How to Delete Your Account

1. Overview

This page explains how to permanently delete your OurClub account and the personal data associated with it. You can request deletion yourself from within the OurClub mobile app or on the web, or by contacting us directly. Account deletion is permanent and cannot be undone.

2. Delete from the mobile app

If you use the OurClub app for iOS or Android, you can delete your account directly from your device:

1. Open the OurClub app and sign in.
2. Open your account settings from your profile.
3. Select “Delete account”.
4. Confirm when prompted. Your account is closed immediately and your personal data is anonymised straight away.

3. Delete on the web

If you use OurClub in a web browser, you can delete your account from your settings:

1. Sign in to your club.
2. Go to Settings → Profile.
3. In the Delete account section, select “Delete account” and confirm.
4. Your account is closed immediately and you are signed out.

4. If you cannot sign in

If you can no longer access your account — or you would prefer us to handle the deletion for you — email [email protected] from the email address associated with your account and ask us to delete it. We will verify your request and action it within 30 days, in line with the UK GDPR.

5. What gets deleted

When your account is deleted, we irreversibly anonymise your personal information. This includes:

• your name, email address, and phone number;
• your profile photo;
• the details of any family members on your account, including their names, dates of birth, addresses, contact details, next-of-kin information, and medical notes;
• your identity on any community posts or comments you have made.

At the same time, any active subscriptions are cancelled and every sign-in method and app or API access token is revoked, so the account can never be accessed again.

6. What we have to keep

Some records are retained after deletion, either because the law requires it or because the data has been fully anonymised and no longer identifies you:

• Financial and payment records are held by our payment provider, Stripe, to meet legal and accounting obligations. OurClub does not store your card details.
• Your club may retain anonymised attendance and financial history that no longer identifies you.

Any remaining personal data is permanently purged within 90 days, as described in our Privacy & Cookie Policy.

7. Closing an entire club

If you are a club owner and want to close your whole club rather than your personal account, use Settings → Cancel account inside your club instead. That process schedules the club for deletion, notifies your members, cancels their subscriptions, and gives you a short window to reactivate before the data is removed.

8. Contact

If you have any questions about deleting your account or exercising your data rights, please contact us at [email protected].