How it helps your club
Club messaging keeps coach and parent conversations out of personal phones. You can reach a member or a parent from inside OurClub, and the club keeps a record of every conversation a coach is part of.
Safeguarding is built in, so you are not relying on each coach to follow a policy by memory.
How it works
Members and parents send and read messages from the Inbox in the app or on the web. Group threads are available in the app.
Admins set the rules in the messaging controls. Coach messaging to under-18s is blocked whatever you choose. Whether members can message each other is your decision, and it starts switched off.
Common questions
- Can coaches message children directly?
- No. Coaches can only start a conversation with members aged 18 or over. This is a safeguarding rule and no setting turns it off.
- Can members message each other?
- Only if you allow it. Member to member messaging is off by default, and you choose who can message whom in the messaging controls.
- Are coach conversations recorded?
- Yes. Conversations involving a coach are kept for audit, whatever your messaging settings.
Related features
- Member ManagementOne record per member with their family, classes, subscriptions, payments and wallet, plus import and export.
- Self RegistrationLet people join your club themselves, with an optional approval step before they get in.
- GradingRun gradings from a list of eligible members to invitations and grading fee payments.
Setting it up for your club is covered in the help centre.
